FAQ's

Absolutely! We believe in providing our customers with lifetime access to their purchases. This means you can access your notes indefinitely, including any future editions of the subjects you've previously purchased.

Unfortunately, sharing of our files is not allowed. To protect the integrity of our content, all our files are share-protected. If we detect document sharing, we will automatically lock those documents and suspend your download access indefinitely.

Our dedicated team of qualified doctors creates our high-yield study notes in-house. They meticulously compile the information from a variety of reputable sources, ensuring that our notes adhere to the medical standards of the majority of Western countries.

We offer comprehensive notes organized by bodily system, covering anatomy, physiology, histology, pathophysiology, and treatment principles. Additionally, we have stand-alone notes on other relevant topics. Explore our entire collection here.

Currently, all our notes are available in English only. However, there are numerous free and paid PDF translator programs that can help you translate the notes into any language you prefer.

No, all our notes are in digital format (PDF files). We believe in a paperless approach to provide the best experience for our customers. Digital format ensures immediate delivery, versatility across multiple devices, selective printing options, affordability, and environmental friendliness.

To ensure the authenticity of each purchase, our checkout uses anti-fraud protection systems. Therefore, we require your billing address to match the registered address of your payment method. This helps prevent fraudulent transactions and protects your account security.

Absolutely! PayPal is available as a payment option in our checkout. Just make sure to apply any discount codes before proceeding to pay via PayPal. The amount specified in the Cart Value will be charged when you click the PayPal button.

If your card is not being accepted, consider the following solutions:
- Check if your card allows international/online transactions.
- Ensure that your billing address matches the registered address on your credit card.
- Temporarily disable any VPN services to allow us to validate your IP address.
- Refresh your browser and try again if necessary.
- Consider using the PayPal Card Payment option by clicking the PayPal button in our checkout and selecting "Pay With A Card."

There are a few possible reasons why you might not have received your order confirmation email:
- Double-check that you entered the correct email address during checkout. If you suspect an error, please contact us at hello@medschoolzone.com, and we'll assist you in locating your order and manually delivering it to your email.
- Check your junk email/spam folder, as sometimes our emails end up there.
- If you used Apple Pay or PayPal to check out, your order confirmation email will be sent to the email address associated with your payment method.